Today’s technological advances have moved communication into a new realm, where messages are delivered almost instantly, tasks are assigned and managed by computer programs. And while most advancements have improved workflow & efficiency, some concerns about the quality of business relations have surfaced.

Communication without the benefit of tone, inflection, facial expressions and body language poses a true challenge. The communication software are bridging up this gap through new technologies such as VoIP in form of live chats, video conferencing, etc.

References :

Effects of Technology on Business Communication | Smallbusiness

What is Communication Software | Finances Online